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Terms & Conditions

I. General
Spa Vision Ltd is registered as a Limited Company in England (registration no 5921425).

Spa Vision Pty Ltd is registered in Australia (ACN 614065477) and is wholly owned by Spa Vision Ltd.

The information below relates to sales by Spa Vision Ltd and/or Spa Vision Pty Ltd (the Company) to the purchaser (the Client) where there is no installation involved. Additional Terms & Conditions are applicable for Project work and are available on request. 

Whilst every effort is made to ensure that information given on this website ( and any other site linked to it is current, the Company reserves the right to change pricing and specifications without notice. All pricing indicated on the website is exclusive of Purchase Tax (VAT/GST) and delivery. Spa Vision’s unique portfolio of spa equipment is sourced from around the world. Many of the products offered are built to order and are not available ex-stock. If there are any differences between the information within the quotation and the order acknowledgement/proforma invoice the latter shall prevail. VAT/GST will be charged at the current rate where appropriate. 

II. Ordering
To receive a quote either complete the Request for Quote section on the website, email or telephone on +44 (0)1225 744450. All quotes and estimates are valid for a period of 30 days from date of quote, unless otherwise stated. 

For non UK or AU client’s the Company can quote and receive payment in UK£, US$, AU$ or Euros. The client should specify this when requesting a quote. In this instance, should exchange rates vary by more than 2.5% from time of quote to time of order the company reserves the right to re-quote at time of order.

Clients within the EU must supply a valid EU VAT Registration number where available. 

Once the quote is accepted by the Client, the Company will issue a proforma invoice. The proforma can be settled either by direct bank transfer or by Visa, Mastercard or debit card. 

Please note that many of the Company’s products are built to order. Production cannot commence until the Company has received complete specification (colours / finishes etc.), and payment of the proforma invoice. 

Any estimated lead times given by the Company are from receipt of payment and final specifications, whichever is the later. 

Whilst the Company will do its utmost to ensure that estimated lead times are adhered to, occasionally there are delays outside the Company’s control. These can include delays in manufacturing, shipping, customs or Force Majeure. The Company will not be liable for any such delay. 

Once manufacturing has commenced any cancelled order will be subject to a cancellation fee of up to 100%.

III. Specifications and Finishes
It is the Client’s responsibility to ensure that the specification for each product that is confirmed by the Company on its proforma invoice is correct prior to making payment. Should specifications be changed once manufacturing has commenced the Client will be liable for any additional charges arising. 

All dimensions specified in the Company’s website are approximate. Where dimensions are critical the client should request exact dimensions with tolerances. 

It is the Client’s responsibility to check on any certifications that may be required to comply with any local mechanical, electrical, plumbing, building regulations or similar for their location, over and above any standard certification that the manufacturer offers. This should be done before the order is placed. Once the Company has been notified of any such requirement they will confirm whether or not this can be supplied and if there is any additional cost. Neither the Company or the Manufacturer can accept responsibility if they are not notified of requirements prior to the order being It is the client’s responsibility to ensure that access is adequate for any equipment ordered (including doorways, corridors, stairways etc.), and the Company cannot accept returns for this reason. 

In cases where ‘Customer’s Own Material’ (COM) is used, or non-standard fabric is required, the Client must submit a sample for approval, indicating the face side, pattern repeats and width of fabric, prior to commencement of manufacture. It is the Client’s responsibility to ensure correct quantities of the fabric are provided free of defects. The Client will be responsible for any costs arising following the discovery of any shortages, defects or lack of suitability of fabric. The use of COM is not available on all products. 

IV. Delivery
Delivery charges depend on many variables. The Company will provide costs within the quote. Standard delivery is Door to Door – The Client is responsible for making arrangements to move the goods from the delivery point to the required location. Door to Door delivery does not include the removal of packaging (see White Glove Delivery). 

It is the client’s responsibility to ensure that access is adequate for any equipment ordered (including doorways, corridors, stairways etc.), and the Company cannot accept returns for this reason.

The Client must advise if there are any restrictions that may affect delivery (vehicle size / parking / opening times etc.). It is also helpful if the Client can advise if they have off-loading facilities. Large items are generally delivered on a Tail-Lift vehicle. 

The Client may request a quote for ‘White Glove Delivery’ whereby the Company arranges extra manpower for the delivery which includes the moving of the products from the delivery vehicle to their final location, removal of all packaging, and set up the items. This is not supplied as standard. 

In instances where the Client is not able to receive goods when they become available for delivery, the Company can offer a maximum of 2 weeks storage free of charge. After this time storage charges will be incurred, and these must be paid before goods are delivered. The Company will provide a quote for this on request. 

The Company reserves the right to make partial delivery and this shall not affect the contract for the balance of goods. 

V. Inspection, defects, warranty & support
The Client has a duty to inspect the goods on delivery, and the Company shall not be liable for any defects or shortages that would be apparent upon careful inspection at that time, and not noted on the Company’s delivery document. Terms such as ‘not checked’ or ‘not inspected’ are not accepted by the Company as valid reasons for defects or shortages. 

Where any defect is not immediately apparent, this must be notified to the company in writing, with photographs, within three days of receipt of goods. 

In all cases where defects or shortages are complained of, the Company shall be under no liability in respect thereof unless an opportunity to inspect the goods before any use is made thereof or any alterations or modification is made thereto by the Client; 

In all cases, the manufacturer’s warranty applies (copies available on request). Subject to the above, the company reserves the right to make good any defect as soon as it is reasonably able to do so, but shall be under no liability arising for any shortage defect; the company may choose to either repair or replace the defective article as it sees fit and extend its warranty for this for a period of ninety days from date of availability of the repaired or replaced article; 

Only defects caused by faulty manufacture, materials or workmanship shall be covered. Defects caused by abnormal usage, misuse, neglect or wear and tear shall not be covered by the Company; 

The Company shall not be held liable for any consequential or indirect loss including loss of profits, damage to property suffered by the Client whether this loss arises from a breach of duty in contract, late delivery, and defects or in any other way, including negligence on behalf of the Company. It shall, therefore, be a duty of the buyer to take out and maintain a policy of insurance to cover any such losses; 

When goods which have been manufactured or part manufactured, according to initial instructions and then either cancelled or returned, for whatever reason, the order will be chargeable in full. 

Most products supplied by the company can be maintained by an in-house engineer or local electrician or plumber. Manuals are delivered with each piece of equipment with instructions. The Company does retain its own Engineer and can provide quotations for any work or parts required for general service, maintenance or repairs. 

VI. Title risk and beneficial ownership
The risk in all goods supplied shall pass to the Client on delivery; 

Title of goods supplied shall remain with the Company until the purchase price and any other monies owing to the buyer, whether or not due, are paid in full; 

Until title passed to the Client, the goods shall be kept by the Client acting as Bailee, who shall also ensure goods are insured; 

Until such time as the goods are paid for by the buyer, the company reserved the right to enter the Client’s property or any other property where the Client might have placed the goods, and repossess the goods without notice and the Client shall bear any costs incurred in so doing. 

VII. Data protection and privacy policy
 Spa Vision is committed to protecting your privacy, and we will only use the information that we collect about you lawfully (in accordance with the EU General Data Protection Act 2018). 

We will collect information for the following reasons: 

to process your order or quote requests  

to manage your account with us and provide you with the best possible service 

to keep you up to date with new products and information that we feel will be of interest

to comply with our legal obligations

By contacting Spa Vision through to request a quote or information, or by registering on you agree to our terms and conditions.

We take your privacy very seriously and do not share information except where necessary to fulfil our business and legal obligations. You may refuse any marketing email or communication from us in accordance with the EU General Data Protection Act 2018.

We do use a range of partners to help us provide the best possible service. This can mean that sometimes we need to share your data. We work only with partners who can offer the maximum protection possible to keep your data as safe as possible. We also insist that this data is not shared with anyone else. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the partners we may share your data with are:

IT and other companies who support our website and other business systems and processes.

Operational companies who help us fulfil our obligations to you. For example, manufacturers, delivery companies, fraud prevention agencies, debt recovery or credit reference agencies.

Direct marketing companies who help us manage our communications with you.

Analytics/Data insight companies. For example, to manage your data and ensure it is kept up to date; to help us better understand what you like or are interested in so we can send you personalised advertisements; to understand how you use our websites; to obtain feedback on your experience; to understand if you liked our promotions.

Legal and enforcement bodies where we have a legal obligation or when it is necessary to for the protection of both parties.

Our external professional advisers and insurers.

Sometimes these third parties are based outside the European Economic Area (EEA).

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as Australia, New Zealand or the USA. For example, this might be required in order to provide support/warranty services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties will state the standards they must follow at all times. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and applicable data protection laws.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to The Data Controller, Spa Vision Ltd, Sulis House, 1 The Courtyard, Box House Estate, Box, Wiltshire SN13 8AA. If you find any inaccuracies we will delete or correct it promptly. We will respond to any enquiries within 30 days of verifying your identity.

The personal information which we hold will be held securely in accordance with our internal security policy and applicable law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service. 

We will only keep your personal information for so long as it is necessary for the purpose for which is was collected and for us to fulfil our contractual and legal obligations.

At the end of the respective retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. For example, when you place an order, we may keep the personal data you give us for at least six years so we can comply with our legal and contractual obligations. This period may be longer where warranty or product-life is longer.

If you have any questions about this privacy policy please email

The website uses cookies to collect data about our website usage and provide improvements to the user experience.

IIX. Cookie policy
The website only uses secure, standard and compliant cookies to collect data about our website usage and provide improvements to the user experience. Under EU legislation (Article 29) these are exempt from requiring user consent.

IX. Waste Electrical and Electronic Regulations 2013
WEEE regulations (2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). The Buyer agrees that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from the Seller will be the Buyer’s responsibility. 

To the extent that Applicable Law permits, the responsibility for and (where not specifically provided for in purchase price) the costs of compliance with the Waste Electrical and Electronic Equipment Regulations 2013 (as amended from time to time) shall rest with the Buyer. 

The Buyer shall indemnify the Seller on demand and keep the Seller indemnified from and against all costs, expenses, damage or other losses incurred or suffered, demands or proceedings made against the Seller arising from a breach by the Buyer of this Condition.